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Frequently Asked Questions

At Dorus Technologies, we take pride in facilitating our clients and catering to their needs and requirements, including any possible queries. In the section below, we have strived to provide answers to any questions you might be interested in knowing about Dorus Technologies and how we function.

If you desire any changes in your account information, such as your name and email ID, let us know and we will do it from here promptly.

You can get to the “Login” details page either by clicking here or at the top right section of our Website. Click “Forget your password?” button on the page or click here to navigate to the “Reset Your Password” page. Fill in the email address associated with your account in the “Email” field and click the “Submit” button. You will be emailed with the instructions for resetting your password on that email address. Follow them to reset your password. If you still feel some kind of confusion, feel free to contact us at: info@dorus-tech.com One of our team members will promptly response you to resolve your issue.

You can access your desired product either by: Searching by name in the search bar located on top of the webpage Clicking on your desired item after selecting it from the top menu bar right below the search bar Clicking on your desired category label/image, product name given below on the webpage Once you are satisfied with the product, select your desired size and/or colour and then click on “Buy it now” button if you want to order only one product. Or, you can click on “Add to Cart” button if you want to buy more products. This will display your shopping cart at the right side of the screen. To proceed with your order from there, click on the “Checkout” button and follow the instructions to make payment and complete the order.

Yes, it is. Simply click on “Add to Cart” or “Buy it now” button and proceed as elaborated above.

Yes, you do. Our checkout process guides you to our current payment options through which you can make your payment. Please note that we will not be able to ship your order until we receive payment from you. To facilitate you with your payment, we currently offer the following payment methods: Credit/Debit Card: Our secure server enables you to pay with your Visa, Master & Maestro Card seamlessly. American Express: You can also pay us using your AMEX card. PayPal: When you select PayPal payment option during checkout, you are redirected to a PayPal page for completion of your payment process. Our secured server processes all your online payments and your payment information is never exposed to any irrelevant person/party.

Shipping can vary based on availability, size and/or shape and of the product. You will get shipment confirmation (also containing a tracking number) via email and you can track the whereabouts of your order with that tracking number. Delivery time may also vary depending upon the shipping option you choose and the postal speed in your particular location.

Shipping charges are calculated automatically prior to the submission of your payment information. A host of factors play a part in final shipping charges including the shipping method you select and the weight of the item. You may like to go through our Shipping and Delivery Policy for any further information on the subject.

Currently, Dorus Technologies ship through the USA, UK and Europe, though we plan on expanding our shipment services to other places around the globe soon.

Some taxes and duties might be involved in orders shipped to destinations outside the United Kingdom. You are advised to consult your local customs office for further details on such duties and taxes. Dorus Technologies will not be liable in any case to: Pay such duties, taxes and other additional charges of the kind. Make a partial or full refund to any customer not willing to pay for these related costs.

Dorus Technologies offer 100% satisfaction – guaranteed, which means you may return the product you purchased from us if you are not satisfied (for various reasons). Further details in this regard are available on our Refund / Returns policy

NOTE: All the documents linked in the above passage contain a detailed account of all relevant information, highly likely to amply cater to all your queries. However, if you still come across some information you may not find within these documents, feel free to contact us at: info@dorus-tech.com. Our representatives will be more than happy to provide you with the information you are looking for on priority basis.